IMPORTANT ! Despite all the care taken in packaging, packages may be damaged during transport.

You must therefore imperatively check the goods in the presence of the carrier.

In the event of damage, for example, a missing, damaged, sunken package, without a “Seyvaa” guarantee strip, you must refuse delivery or issue reasoned complaints on the transport voucher and confirm them in written to the carrier within 3 days.

It is essential to precisely justify the claim and to take photos. The mentions “subject to all complains” or “subject to unpacking” are not accepted because they are too vague. For example, it is necessary to indicate, where applicable, “package sunk”, “package damaged”.

Failing this, no complaint can be accepted.